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Customer Service Representative

Call Center and Customer Service

The most important responsibility of a customer service representative is to keep their customers satisfied and solve all issues that they might have, which will in turn lead to higher customer retention rates. Patience and empathy are important traits that customer service representatives should have.
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Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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  • Phone: +1 (470) 809-9036
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Features
Job Distribution
Candidate Sourcing
Candidate Relationship
Automated Candidate Screening
Recruitment Automation
Recruitment Marketing
Reporting and Analytics
Candidate Survey
Customer Stories
Pricing
HR Tools
All Tools and Templates
Job Description
Interview Questions
Recruiting Email Templates
HR Email Templates
HR Terms
Resources
Blog
All posts
HR News and Trends
Recruiting with Hirebee
News Room
Knowledge Base
Candidate Sourcing
Candidate Screening
Candidate Relationship Management
Recruitment Automation
Recruitment Marketing
Reporting and Analytics
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