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Team Leader Job Description

Call Center and Customer Service

The team lead is responsible for overseeing and organizing the operations of the customer service team. They should motivate and coach other members of the team and to delegate tasks to them. Team leads should have good leadership and communication qualities.
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Description

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team’s potential.

To be successful as a Team Leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch Team Leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

Responsibilities

  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.

Requirements

  • High School Diploma or similar.
  • Minimum of 2 years’ experience.
  • On-the-job training.
  • Excellent communication skills.
  • Confidence and skillful negotiating skills.
  • Computer literate.
  • Strong organizational skills to give the team direction.

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Hirebee.ai team

The Hirebee Team is a group of passionate professionals dedicated to transforming the hiring process with AI-driven innovation. With expertise in HR technology, recruitment, and employer branding, we create solutions that help businesses attract, assess, and hire top talent more efficiently. Our team is committed to sharing industry insights, best practices, and the latest trends to empower companies with smarter hiring strategies.

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Features
Job Distribution Software
Candidate Sourcing Software
Candidate Relationship Software
Candidate Screening Software
Recruitment Automation Software
Recruitment Marketing Software
Analytics & Reporting Software
Candidate Survey Software
Business Type
Small Business
Startups
Staffing Agency
Enterprise
Pricing
HR Tools & Templates
Job Description
Interview Questions
Recruiting Email Templates
HR Email Templates
HR Terms
Resources
Job Distribution
Candidate Sourcing
Candidate Relationship Management
Candidate Screening
Recruitment Automation
Recruitment Marketing
Reporting and Analytics
Candidate Survey
Blog
News Room
HR Trends
HR Tips and Tutorials
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