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Client Relationship Manager Job Description

Call Center and Customer Service

Buildings and retaining relationships with customers is the key responsibility of client relationship managers. They should be able to be patient and keep a calm attitude in all situations with customers. Making sure complaints are solved accordingly is also an important responsibility of client relationship managers.
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Description

We are looking for a friendly and customer service-oriented Client Relationship Manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable. Client Relationship Managers are also responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change.

To be successful as a Client Relationship Manager you must be friendly and be able to remain calm and professional if clients are upset. A good Client Relationship Manager puts the needs of the client first to ensure that they continue to use our services.

Responsibilities

  • Collect client feedback about their experience.
  • Develop relationships with clients and key personnel.
  • Elevate complaints and feedback to the relevant departments.
  • Meet with clients to establish their needs.

Requirements

  • Prior experience with customer service.
  • Excellent interpersonal skills.
  • Ability to network and build relationships.
  • A degree in Business Management or a related field.

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Hirebee.ai team

The Hirebee Team is a group of passionate professionals dedicated to transforming the hiring process with AI-driven innovation. With expertise in HR technology, recruitment, and employer branding, we create solutions that help businesses attract, assess, and hire top talent more efficiently. Our team is committed to sharing industry insights, best practices, and the latest trends to empower companies with smarter hiring strategies.

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Features
Job Distribution Software
Candidate Sourcing Software
Candidate Relationship Software
Candidate Screening Software
Recruitment Automation Software
Recruitment Marketing Software
Analytics & Reporting Software
Candidate Survey Software
Business Type
Small Business
Startups
Staffing Agency
Enterprise
Pricing
HR Tools & Templates
Job Description
Interview Questions
Recruiting Email Templates
HR Email Templates
HR Terms
Resources
Job Distribution
Candidate Sourcing
Candidate Relationship Management
Candidate Screening
Recruitment Automation
Recruitment Marketing
Reporting and Analytics
Candidate Survey
Blog
News Room
HR Trends
HR Tips and Tutorials
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