Admin / Customer Service
Receptionist interview questions:
Receptionists play a crucial role in creating positive first impressions with external contacts, making them a valuable asset to your organization. These operational and situational interview questions are designed to help you evaluate the skills and experience of your receptionist candidates.
Exceptional receptionists possess outstanding customer service and multitasking abilities. They are knowledgeable about the hierarchy within their company and can assist colleagues in determining the appropriate channels of communication for various matters. These professionals control access to your employees and exercise good judgment when screening calls and welcoming guests.
When hiring a receptionist, consider whether you need an experienced candidate or if you are open to training a newcomer for the role. Pairing a less experienced receptionist with a more seasoned colleague for training may be an option. It’s important to convey that the job may involve a fast-paced environment with a high volume of tasks, some of which can be repetitive. Ask candidates about how they structure their workday and what motivates them to excel in their role.
These questions can serve as a starting point, but you should also incorporate inquiries tailored to the specific needs and responsibilities of your organization. The role of a receptionist in a hotel, for instance, differs from that in a doctor’s office, and your questions should reflect those distinctions.
Operational and Situational questions:
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