Admin / Customer Service
General Manager interview questions:
General Managers are a presence in various industries, including but not limited to retail, service, and hospitality. Their responsibilities encompass the management of teams and facilities, which can range from gyms, restaurants, hotels, warehouses, to overseeing manufacturing floors in factories. In a franchise setting, the General Manager typically occupies the highest position in a communication escalation plan. When customers seek to speak to the person in charge, frontline staff will connect them with the General Manager.
The primary role of a General Manager revolves around leadership. They are responsible for recruiting, supervising, and training employees while ensuring that they have the necessary tools and resources for success. Their team also looks to them for guidance on strategy and day-to-day operations. General Managers frequently engage in budget planning, performance assessment, and the identification of potential threats and opportunities within their business.
For this position, interpersonal skills hold exceptional importance, particularly in businesses that strive to be recognized for outstanding customer service. By posing open-ended and situational questions during interviews, you can gain valuable insights into a candidate’s leadership style and communication abilities, ultimately enabling you to select the ideal General Manager for your team.
Operational and Situational questions:
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