Accounting / Finance
Debt Collector Interview Questions:
A debt collector’s job is not for everyone. The position does not require much more than a high school diploma (a bachelor’s degree may be beneficial and desirable) and doesn’t need a lot of expertise and knowledge. However, it is frequently unpleasant and can lead to emotional and mental exhaustion. Therefore, you should hire the candidate who is able to convince you that they can perform the job while tolerating its negative drawbacks.
A promising debt collector candidate has a simple profile: they are patient and polite, but they are also assertive and relentless. Furthermore, negotiation and critical-thinking abilities are an asset. You will also need debt collectors who are computer savvy and have previously worked in a customer service or call center. Being familiar with the best debt collecting procedures and rules is quite beneficial and is therefore an asset.
Because of the nature of their work, they will encounter both common and unusual situations. Therefore, it is important to assess their reaction to fast paced scenarios by asking them a variety of situational questions. You can find out how their previous experiences and the skills that they acquired have prepared them to successfully perform their duties in this position and see what encourages them to go ahead and perform. You can use the following open-ended questions as a guide to get to know your candidates better.
Operational and Situational questions:
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