Accounting / Finance
Collection Specialist interview questions:
Collection Specialists are responsible for managing and collecting overdue payments from customers or clients. They need strong communication skills, persistence, and the ability to handle difficult situations professionally.
When hiring for this role, look for candidates who have previous experience in collections or a related field. Strong problem-solving and negotiation skills are essential. Since this role involves regular contact with customers, it’s crucial to find candidates who can maintain a professional and empathetic approach, even in challenging situations.
Operational and Situational questions:
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