Travel Agent Interview Questions

Travel Agent Interview Questions:

The best applicants for the profession of travel agent combine a love of travel with a talent for selling and providing excellent client service. These people are communicative, detail-oriented and resourceful. They genuinely want to assist others and try hard to establish long-term relationships with clients.

You should focus on customer service and sales questions if you’re searching for an entry-level applicant to train. At a fundamental level, you’ll want applicants who are outgoing and capable of negotiating and problem-solving. Situational questions with a focus on problem-solving are beneficial for this type of work position.

The following interview questions help you to find a travel agent with a track record of success. These questions deal with regular on-the-job responsibilities and situations and can only be answered by someone who has worked in this field before. Candidates you’d like to hire will approach their interview as if it were a sales call. They’ll want to learn about your problems and address them by offering solutions.

Operational and Situational questions:

• What appeals to you about working as a travel agent?
• What work experience have you had that has prepared you for this position?
• What are your thoughts on working in sales?
• What would you do differently if you realized you weren’t hitting your sales targets?
• How much do you book for air travel, hotels, and cars, in percentages?
• Sort your airline, hotel, and vehicle reservations by volume. What do you tend to book the most?
• What features do GDS systems have?
• What are the steps you take to locate the most cost-effective prices for your client?
• You’re having a conversation with an angry unsatisfied customer.. How do you make them feel better?
• What are the types of questions you would ask to a walk-in client?
• What would you do if the travel bundle you recommended was out of budget for your customer?
• Describe an occasion when you wowed a client. What did you do, and what did you take away from this experience?
• Explain to us in detail the different steps you would take to plan and organize a complicated itinerary.