Supervisor Job Description

Administration and office support

Supervisor’s should not only supervise employees but they should also coach them. As with other similar roles, leadership and communication skills are important to be able to excel in this role. Supervisors also serve as a communicative intermediary between subordinates and upper management.

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Description

We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

Responsibilities

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Decide on reward and promotion based on performance
Hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

Proven experience as supervisor or relevant role
Familiarity with company policies and legal guidelines of the field
Ability to learn a variety of job descriptions
Excellent communication and interpersonal skills
Outstanding organizational and leadership skills
Good knowledge of MS Office
Diploma/Certificate in first line management or relevant field
High school diploma; BSc/BA in management or relevant discipline will be considered an advantage