Interview questions for Account Managers

A balanced sample of appropriate interview questions is provided with this Account Manager interview profile. With these account manager interview questions, you will be able to assess the skills and characteristics of your candidate, as well as what they will be able to contribute to your organization. Account Associate, Account Executive, Account Representative and Account Specialist are similar job titles.

Interview questions for account managers

Customer and client satisfaction is the responsibility of Account Managers. These individuals ensure that your business gets maximum value out of these relationships, both long-term and short-term.

A manager of accounts is responsible for what?

The responsibilities of account management include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The ability to manage your business’ most important relationships is what you are assessing. Your goal is to find a candidate who is capable of impressing clients at every opportunity. It is imperative that account managers maintain these relationships and identify opportunities to sell new products or services to existing clients. You will be able to assess the core attributes of an effective account manager by examining out of the ordinary account management interview questions: leadership, business insight, client service focus, the ability to create strong client relationships, problem-solving intelligence, and top-notch negotiation, presentation and communication skills. The majority of these questions may be similar to those asked during sales interviews. Account management and sales positions, such as account directors, national account managers, account representatives, or key account managers, may use similar interview questions.

Questions specific to a particular role

• On a scale of 1-10, rate your abilities as an account manager
• Is there anything you can do for us that someone else cannot?
• The importance of developing a long-term relationship with clients and customers cannot be overstated.
• I would like to pretend that I am a client of your assigned portfolio. What are your suggestions for upselling or cross-selling this company’s products to me?
• You are the newly hired account manager and I am the client. I am saying things such as “Your services are too expensive”, “I am satisfied with the way things work at the moment”, “I need to discuss this with my business partner before I proceed” or “I am too busy; call me again in 6 months”. Do you have any suggestions as to how I might be turned around?
• Describe a situation in which you were able to handle a dissatisfied client? What’s your track record in delivering on revenue targets and customer satisfaction rates? If you could snap your fingers and change one thing in your personality what would it be and why?
• I would like you to tell me about the largest or most important project you have worked on and how you handled it 

Did you manage the project from beginning to end? Do you have a passion for anything in particular?