Bank Teller

Bank Teller interview questions:

When hiring a Bank Teller, it’s essential to seek candidates with a solid understanding of banking products or a genuine interest in banking and the ability to quickly learn on the job. Preferably, candidates should have prior experience in customer-facing roles and handling cash. However, if such experience is lacking, consider candidates who are organized, intelligent, empathetic, and excel in interpersonal interactions.

Use the following interview questions to gauge candidates’ enthusiasm for assisting customers and their ability to exercise sound situational judgment, both of which are critical for this role. Additionally, these questions are designed to assess candidates’ communication skills, as Bank Tellers must enjoy engaging with people and meet sales goals.

Some questions are tailored to evaluate a candidate’s aptitude for addressing customers’ banking needs. For candidates without prior teller experience, feel free to customize questions as needed. Including math-related questions can be valuable for this role. Additionally, consider asking open-ended behavioral questions to assess their task prioritization, teamwork, conflict resolution, and ability to achieve challenging objectives.

Operational and Situational questions:

• Can you describe a situation when you successfully resolved an issue with an upset customer?
• Share an instance when you provided subpar customer service. How did you handle the situation?
• Recall a time when a customer encountered a problem, and you were unsure about how to address it.
• Provide an example of a time when you proposed a process improvement to enhance efficiency.
• Explain the primary distinctions between savings and checking accounts.
• Which banking products do you personally use, and what motivates your choice of these products?
• How would you go about selling a specific bank product to a customer?
• If a customer declined your offer, how would you manage the situation?
• Define cross-selling and elaborate on its importance in the banking industry.
• What steps would you take if you were falling behind in meeting your weekly goals?
• Can you explain the teller cash outage policy from your previous employer?
• Given that this job can be repetitive, what motivates you, and how can we keep you motivated?