Interview questions for Telesales Representatives

An overview of what to look for in candidates as well as a balanced sample of appropriate interview questions are provided in this Telesales Representative interview profile.

Interview questions for telesales representatives

The task of selling over the telephone is a challenging one for telesales representatives. As a result, their job can be challenging, yet infinitely more rewarding, without the benefit of face-to-face contact. They are highly motivated individuals who excel in the areas of planning and customer service. In many industries, the role involves both B2B and B2C sales. There are two main aspects of inbound marketing: inbound and outbound. Outbound representatives make calls to prospects to close sales while inbound representatives receive calls from potential customers. It is usually desirable to have some experience in customer service. Candidates should also possess a working knowledge of technology. It is important to assess core characteristics such as verbal eloquence, persuasion, and perseverance during the interview. During this process, you may find it helpful to inquire about the previous experience of the person. It is also important for the ideal candidate to possess a likable attitude and some knowledge of the organization or industry in which you are operating.

Questions related to operations and situations

• Here is a script that can be used during a telephone call. Is there anything you like about it and what would you change?
• I would like you to choose one of our products and sell it to me
• How would you avoid upsetting a prospect if you had to put them on hold?
• What would you do in the event that you needed to put a prospect on hold, so as not to upset them in the process

Questions specific to a particular role

• How much experience do you have in sales and customer service?
• In the past, what telecom technologies have you used?
• When it comes to telemarketing, you do not have the benefit of direct contact with your prospects. What can you do to fill this void?
• Do you have experience working with quotas? Were you able to meet your goals?
• How do B2B and B2C differ? What is the impact of each concept on the way you approach a prospect?
• What are your strategies for capturing the attention of the prospect?
• When you answer a telephone call, what should you say?
• How do you think a deal will be closed? What factors are most likely to make it happen?
• In the event of rejection, how do you handle it?
• Do you have any knowledge of the products offered by our company?

Questions related to behavior

• It is not uncommon for telesales representatives to encounter suspicion. What are your strategies for overcoming this obstacle?
• Do you have any experience dealing with aggressive prospects? What steps did you take to resolve this issue?
• In your previous position, what was the most successful sale you made?
• Do you have any experience with implementing changes that have led to increased sales?
• Can you recall a time when you made a mistake during a telephone call? What did you learn from this experience?
• Have you ever had to contact a potential customer more than once in order to make a sale?