Email Delivery & Notification Problems

# Email Delivery & Notification Problems ## Emails Not Being Received ### Check Spam/Junk Folders The most common issue — candidate emails may land in spam. Ask candidates to check their spam folder and whitelist your sending address. ### Verify Email Address Ensure the candidate's email address is correct and doesn't have typos. Check the candidate profile for the exact address used. ### Delivery Status Check the email delivery status in the candidate's communication tab: - **Sent** — email was sent from HireBee. - **Delivered** — confirmed receipt by the email server. - **Bounced** — email address is invalid or mailbox is full. - **Failed** — delivery failed for a technical reason. ### Bounce Handling If an email bounces: - HireBee marks the delivery as "bounced". - Verify the candidate's email address is correct. - If it's a temporary bounce (full mailbox), try again later. ## Notifications Not Working ### In-App Notifications - Check that notifications are enabled in your profile settings. - Make sure you haven't muted notifications for the specific event type. - Try refreshing the page or logging out and back in. ### Email Notifications - Verify your email address in your profile settings. - Check if email notifications are enabled for your notification preferences. - Some notifications respect "quiet hours" if configured. ### Telegram Notifications - Ensure your Telegram bot is properly connected. - Send `/start` to the bot again to re-register. - Check Settings → Integrations → Telegram for connection status. ## Custom Email Domain If using a custom sender domain: - Verify that DNS records (SPF, DKIM, DMARC) are properly configured. - Custom domain setup can take up to 48 hours to propagate. - Test by sending a test email from Settings → Email.