Refund Policy

Hirebee.ai operates on a one-time purchase, credit-based system where credits are used to conduct AI assessments. When you purchase a credit package:

• Each purchase is a one-time transaction with no recurring billing
• Unused credits are eligible for refund within 30 days of purchase
• Credits that have been used to conduct assessments are non-refundable
• Promotional credits, bonus credits, or credits received as part of a special offer are non-refundable
• Refunds will be issued to the original payment method used for the purchase

To be eligible for a credit refund, you must request the refund within 30 days of the original purchase date (or 14 days for EU/EEA customers under consumer protection law) and must not have used the credits for any assessments.

Express Consent: By completing your purchase, you expressly consent to the immediate provision of digital services and acknowledge that using credits waives your right of withdrawal for the consumed portion of your purchase.

For customers in the European Union (EU) and European Economic Area (EEA):

You have the right to withdraw from this purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU. The withdrawal period will expire 14 days from the date of purchase.

IMPORTANT: By purchasing and using credits to conduct assessments, you expressly agree that:

• The performance of digital services begins immediately upon credit purchase
• You acknowledge that once credits are used to generate assessments, you lose your right of withdrawal for those consumed credits
• Unused credits remain eligible for refund within the 14-day EU withdrawal period or our extended 30-day refund window, whichever is more favorable to you

To exercise your right of withdrawal, you must inform us of your decision by contacting hello@hirebee.ai before using any credits.

Refunds may be granted under the following circumstances:

• Unused Services: Credits that have not been used for any assessments within 30 days of purchase
• Technical Issues: Significant technical problems preventing you from using our services, provided you have contacted support and we were unable to resolve the issue
• Duplicate Charges: If you were accidentally charged twice for the same purchase
• Unauthorized Transactions: Charges made without your authorization, subject to verification
• Service Defects: If our AI assessment service fails to perform as described and we cannot provide a suitable resolution

Geographic Considerations:

• EU/EEA customers: 14-day mandatory withdrawal right applies (see Section 1a)
• US customers: 30-day refund window for unused credits
• Other regions: 30-day refund window for unused credits
• The most favorable terms to the customer will apply in all cases

The following purchases are not eligible for refunds:

• Credits that have been used to conduct assessments
• Completed assessment sessions or reports
• Custom development, consulting services, or enterprise solutions
• Promotional credits, bonus credits, or credits received through referral programs
• Credits purchased more than 30 days ago
• Credits that have expired due to inactivity or account terms

To request a refund, please follow these steps:

1. Contact our support team at hello@hirebee.ai with the subject line “Refund Request”
2. Include your account email, purchase date, transaction ID (if available), and reason for the refund request
3. Provide any relevant documentation or screenshots that support your refund claim
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed within 7-10 business days to the original payment method

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.

Note about Paddle: All refunds are processed through Paddle, our payment processor and Merchant of Record. When approved, Paddle will handle the refund transaction directly to your original payment method.

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate suspension of your account and services
• Loss of all unused credits without refund
• Inability to use Hirebee.ai services in the future
• Additional fees to cover chargeback processing costs

We are committed to resolving all billing disputes fairly and promptly. Please give us the opportunity to address your concerns before pursuing a chargeback.

In the event of service interruptions due to circumstances beyond our reasonable control (including but not limited to natural disasters, acts of government, network failures, or third-party service outages):

• We will not provide refunds for temporary service interruptions
• We may offer credit extensions or bonus credits for significant prolonged outages
• We will communicate transparently about any issues and expected resolution times
• For extended outages exceeding 72 hours, please contact support to discuss potential remedies

Hirebee.ai reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

• Email notification to registered users (if we have your email address)
• Prominent notice on our website and platform
• Updated “Last updated” date at the top of this policy

Your continued use of Hirebee.ai services after any modifications to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.