Troubleshooting
Updated Mar 27, 2026Fixing Data Synchronization Issues
Resolve data synchronization and display issues
sync
troubleshooting
cache
# Fixing Data Synchronization Issues
Solutions for when data doesn't appear to update correctly across the platform.
## Common Symptoms
- Changes not reflecting immediately
- Dashboard showing outdated numbers
- Reports with stale data
- Mobile app not matching web data
## Quick Fixes
### Clear Browser Cache
1. Press **Ctrl + Shift + Delete** (Windows) or **Cmd + Shift + Delete** (Mac)
2. Select cached images and files
3. Click Clear Data
4. Refresh the page
### Force Refresh
- **Windows**: Ctrl + F5
- **Mac**: Cmd + Shift + R
### Check Internet Connection
- Ensure stable internet connection
- Try switching between Wi-Fi and mobile data
- Check if other websites load normally
## Advanced Troubleshooting
### Data Processing Delays
Some operations take time to process:
- Payroll calculations: up to 5 minutes
- Report generation: up to 10 minutes
- Bulk imports: depends on file size
### Browser Compatibility
Ensure you're using a supported browser:
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
## Contact Support
If issues persist, contact support with:
- Screenshot of the issue
- Browser and OS version
- Steps to reproduce
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