Common Login & Authentication Issues

# Common Login & Authentication Issues ## Can't Log In ### Wrong Password - Click **Forgot Password** on the login page. - Enter your email — you'll receive a password reset link. - Check your spam/junk folder if you don't see the email. ### Account Not Found - Make sure you're using the same email you registered with. - Check if you have multiple email addresses. - Contact your admin — they can verify your account exists. ### Email Not Verified - Check your inbox for the verification email (sent at signup). - Click the verification link to activate your account. - Request a new verification email if the original expired. ## Access Issues ### "You don't have access to this organization" - You may not have been invited to this organization yet. - Ask your admin to send you an invitation. - If you were invited, check that you used the correct email address. ### "Your account is suspended" - Your organization admin may have deactivated your account. - Contact your organization admin for reactivation. ### "Trial expired" - Your trial period has ended. - Ask your organization admin to upgrade to a paid plan. - Your data is preserved — upgrading restores full access. ## Invitation Issues ### Invitation Link Expired - Invitation links expire after a set period (typically 7 days). - Ask your admin to resend the invitation. ### Invitation for Wrong Email - You must use the exact email address the invitation was sent to. - Ask your admin to revoke and resend to the correct email. ## Two Common Mistakes 1. **Multiple accounts** — using different emails creates separate accounts. Stick with one email. 2. **Browser cache** — if you experience odd behavior, clear your browser cache or try an incognito window.