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Reservation Agent Job Description

Hospitality and tourism

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Description

We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Responsibilities

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.

Requirements

  • High school diploma.
  • Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), preferred.
  • Experience working in sales or public relations, preferably in the hospitality or travel industries.
  • Customer-service experience.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Proficient in Microsoft Office Suite.
  • Data entry experience.
  • Flexible working hours.

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Hirebee.ai team

The Hirebee Team is a group of passionate professionals dedicated to transforming the hiring process with AI-driven innovation. With expertise in HR technology, recruitment, and employer branding, we create solutions that help businesses attract, assess, and hire top talent more efficiently. Our team is committed to sharing industry insights, best practices, and the latest trends to empower companies with smarter hiring strategies.

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Hospitality and tourism

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Features
Job Distribution Software
Candidate Sourcing Software
Candidate Relationship Software
Candidate Screening Software
Recruitment Automation Software
Recruitment Marketing Software
Analytics & Reporting Software
Candidate Survey Software
Business Type
Small Business
Startups
Staffing Agency
Enterprise
Pricing
HR Tools & Templates
Job Description
Interview Questions
Recruiting Email Templates
HR Email Templates
HR Terms
Resources
Job Distribution
Candidate Sourcing
Candidate Relationship Management
Candidate Screening
Recruitment Automation
Recruitment Marketing
Reporting and Analytics
Candidate Survey
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