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Customer Service Trainer Job Description

Education and Training

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Description

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements

  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

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Hirebee.ai team

The Hirebee Team is a group of passionate professionals dedicated to transforming the hiring process with AI-driven innovation. With expertise in HR technology, recruitment, and employer branding, we create solutions that help businesses attract, assess, and hire top talent more efficiently. Our team is committed to sharing industry insights, best practices, and the latest trends to empower companies with smarter hiring strategies.

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Features
Job Distribution Software
Candidate Sourcing Software
Candidate Relationship Software
Candidate Screening Software
Recruitment Automation Software
Recruitment Marketing Software
Analytics & Reporting Software
Candidate Survey Software
Business Type
Small Business
Startups
Staffing Agency
Enterprise
Pricing
HR Tools & Templates
Job Description
Interview Questions
Recruiting Email Templates
HR Email Templates
HR Terms
Resources
Job Distribution
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Candidate Relationship Management
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Recruitment Marketing
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Candidate Survey
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