Key Performance Indicator (KPI)
A measurable value that demonstrates how effectively an employee, team, or organization is achieving key business objectives. KPIs are used to evaluate success and guide strategic decisions.
Examples
- Sales revenue targets per quarter
- Customer satisfaction scores (CSAT or NPS)
- Employee turnover rate as an HR KPI
- Time-to-fill for recruitment team performance
Related Terms
A formal assessment process where employees and managers evaluate job performance, discuss achievements, identify areas for improvement, and set goals for future development.
A comprehensive performance evaluation method where an employee receives confidential feedback from multiple sources — managers, peers, direct reports, and sometimes clients — providing a well-rounded view of strengths and development areas.
A formal document outlining specific performance deficiencies, measurable goals for improvement, a timeline for achieving them, and the consequences of failing to meet expectations.
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