Contact & Support Options

# Contact & Support Options ## Getting Help ### AI Chat Assistant The fastest way to get help — click the **chat bubble** in the bottom-right corner of any page. Our AI assistant: - Answers questions about HireBee features. - Provides step-by-step guidance. - Is available 24/7. - Has knowledge of all platform features and settings. ### Help Center Browse our comprehensive knowledge base: - Getting started guides. - Feature documentation. - Troubleshooting articles. - FAQs and best practices. ### In-App Help Many pages include contextual help: - **Tooltips** — hover over (?) icons for quick explanations. - **Empty states** — when a page has no data, helpful guidance is shown. - **Onboarding tours** — first-time setup walkthroughs. ## Contact Us ### Email Support Send us an email for: - Technical issues that can't be resolved through self-service. - Account-related questions. - Feature requests and feedback. - Bug reports with reproduction steps. ### Response Times - **Trial users** — within 48 hours. - **Starter plan** — within 24 hours. - **Pro plan** — within 12 hours. - **Enterprise plan** — within 4 hours (dedicated support). ## Feature Requests We love hearing from our users! Submit feature requests through: - The AI chat assistant. - Email support. - Your account manager (Enterprise plans). ## Bug Reports When reporting a bug, please include: 1. What you were trying to do. 2. What happened instead. 3. Steps to reproduce the issue. 4. Browser and device information. 5. Screenshots or screen recordings (if possible). ## Status Page Check the HireBee system status for any ongoing incidents or maintenance windows.