Candidate Support Channels
Contact Information
Provide clear contact details so candidates can easily reach your team. Accessible support as part of your branded candidate assessment experience.
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Contact Information
Accessible Support Channels for a Professional Assessment Experience
Candidates who encounter technical issues or have questions during an assessment need a clear path to help. Hirebee's white label assessment platform lets you display your team's contact information directly on assessment pages \u2014 email address, phone number, and support hours. This ensures that your branded candidate assessment experience includes accessible support channels that reflect your professionalism. Candidates see your company's contact details, not Hirebee's, maintaining the seamless branded pre-employment testing experience from start to finish. When candidates feel supported, completion rates increase and your employer brand strengthens.
Customizable Contact Display and Placement
Control where and how contact information appears within your assessment. Display it in the header, footer, a dedicated help section, or as a floating support button. Include your HR team's direct email, a general recruitment inbox, or a dedicated assessment support address. Add optional fields like office address, WhatsApp number, or a link to your FAQ page. Every element contributes to a branded candidate assessment experience where candidates feel they're interacting directly with your company \u2014 the hallmark of a true white label assessment platform.
Candidate Communication Preferences and Accessibility
Different candidates prefer different communication channels. Your contact information setup supports email, phone, and messaging options so candidates can reach out through their preferred method. For candidates with accessibility needs, provide alternative contact methods and accommodation request instructions directly on the assessment page. This inclusive approach to branded pre-employment testing experience demonstrates your commitment to equitable hiring practices while ensuring every candidate can complete their evaluation successfully with your company logo on candidate assessment pages.
Automated Support Responses and FAQ Integration
Reduce support burden by integrating a FAQ section alongside your contact information. Common questions about assessment duration, technical requirements, and submission deadlines are answered automatically before candidates need to email your team. Configure auto-reply messages for after-hours inquiries that include your branding and tone. This blend of self-service and direct support creates a comprehensive branded candidate assessment experience that handles candidate needs efficiently while maintaining the professional polish of your white label assessment platform.
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