Hotel Front Desk Job Description

Description

We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

Responsibilities

  • Check guests in and out.
  • Receive and manage reservations made online and telephonically.
  • Verify guests’ payment methods during check-in.
  • Assign rooms to guests and inform them of any specials offered by the hotel.
  • Organize transport services for guests at their request.
  • Provide guests with information about the hotel.
  • Keep abreast of attractions that may be of interest to guests.
  • Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.

Requirements

  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.

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