Why the Candidate Experience is Important

The candidate experience has become a very important part of recruitment. With employer branding on the rise, and competition in the labor market growing, ensuring a good candidate experience has become a requirement for some, and an ambition for many. In this article, we will discuss the reasons why the candidate experience is so important, and how HireBee can help.

Winning the Competition

It is very likely that the top candidates that you are pursuing are receiving offers from multiple companies, and you want to be the odd one out. But not in the bad way. And providing a bad candidate experience may just make you stand out in the bad way.  

The trick is to think about your job opening as a product in the labor market. Now imagine, people want to buy your product, but you’re not making it easy for them. They reach out to you, but you’re not reaching back. But look! They reached out to your competition and they responded, so now why would they buy your product? 

So if you don’t want to be the odd one out for all the wrong reasons, you will need to ensure that your candidate experience doesn’t leave your candidates frustrated. Make a good first impression, and leave a positive impact on the candidate.

Maintaining Your Employer Brand

If your employer branding is on point with its marketing, career pages and content generation, it all won’t matter if the “product” you’re providing isn’t great. With the internet, negative and positive experiences spread fast, and for some reason, negative experiences spread faster. The negative candidate experiences which you have offered may be shared on employer review sites like Glassdoor, through social media and word of mouth in general. This may seriously hurt your employer brand.

Keeping Your Candidates Engaged

It’s not always the employer who forgets about some job applications. In the age of the internet, it is extremely easy to submit job applications, although it may not be extremely easy to get the job. Candidates who have applied to multiple jobs might forget about the job application they submitted for your job opening, and if they receive offers faster from other companies, they might forget considering your company because they may have simply forgotten.

This is why it is important to keep your candidates engaged throughout the process, answer any questions they may have and keep them informed with where they are in the hiring process. Keeping your candidates engaged is a great way to stand out for all the right reasons.

HireBee Career Page Builder
HireBee’s Career Page Builder

How HireBee can Help

HireBee offers solutions for automated candidate communication through email integration, and a career page builder for your job posting. With HireBee, you can prepare customized workflows with customized email templates, to send out automated emails to candidates when their application status is changed. Keeping candidates informed with their progress is made super easy with HireBee! HireBee also provides users with a career page builder to include visuals, articles, testimonials, photos and videos. Include awesome branded career pages in your job postings to boost candidate experience and improve your employer branding!

In conclusion, the candidate experience is integral for maintaining your employer branding, increasing your quality of hires and keeping your candidates engaged. HireBee’s solutions help you improve your candidate experience and stay competitive in the labor market .

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Excited co-workers

What is Employer Branding? What to pay attention to

Employer branding is one of those business practices which is popular yet doesn’t have a conventional strategy of implementation. However, there are certain things which are useful to pay attention to for an awesome employer branding strategy. 

Employee Value Proposition (EVP)

The main focus of your employer branding is to understand what your company offers to employees, what your competitors offer to employees and what your target group wants. Hence, you will market the benefits employment in your company offers, which competitors do not have and that your target group wants. This is called the employee value proposition (EVP). For simple illustration, here is a Venn diagram taken from a slide presentation created by Armin Trost, a leading mind in HR.

Employee Value Proposition

This is a very similar approach to corporate branding’s unique selling point (USP), but for recruitment, and more tricky. This is tricky, because it turns out that your business concept should also appeal to potential and current employees. Therefore, for the entire process to work out, your offering as an employer should not be disconnected with your overall business objective. Your EVP can differ by jobs, but with this in mind, they should be similar.

Interdepartmental Collaboration

The beauty of employer branding is that the entire team has to get involved with the process. It is not up to a single department to craft a strategy and implement it. Just like it is important to maintain product integrity when selling products and services to consumers, it is very important that the realities of the workplace experience are highlighted. The HR team may hence need to spend time with the different departments of the workforce to absorb input and opinion by asking the relevant questions, and really dig deep to interpret a desirable EVP. 

Interdepartmental Collaboration

As the HR team determines the appropriate messaging, it may need to also collaborate with the marketing team to come up with and implement strategies for marketing the messaging. Generally speaking, employer branding requires engagement from the entire team, and it is important to establish facile interdepartmental communication to get the entire team on board.

Company Culture

Absolutely pivotal to employer branding, it is important to build and preserve a robust company culture. With company culture, it is the company’s reputation as an employer which is the focal point. Just as it is important for the candidate experience in the recruitment process to be great, it is important for the actual experience as an employee to be great, as candidates believe that their experience applying for the job is representative of the experience working for the employer. 

Company Culture

As your messaging is going to be based on the real benefits your employees are realizing working for you, try to increase these benefits reasonably, and in the meantime your employer branding will also grow organically through word of mouth. It can be said that the company culture is to your employees as the product is to your customers. Develop your company culture just as you develop your product, and position yourself in the labor market as a company job-seekers want to work for.

Showing Your True (And Vibrant) Colors

The primary places to include your messaging for your employer brand are on your job advertisements. With online job boards, you can link applicants to your career website, where you can include visuals, articles, testimonials, photos and videos to showcase your company culture. Recruitment software like HireBee makes it easy to build your career page and link it to your job posts. The software, which is a tool for managing all or most recruitment processes, includes a career page builder tool, which lets you include all the aforementioned content and create an awesome branded career page. The EVP can also be included in the job description.

Representing your brand

But outside of establishing your employer brand in your job advertisements, you should also consider marketing your employer brand elsewhere. Being active on social media, sharing employee stories, writing blogs on your company’s achievements, and being active on employer review sites, where you promote positive reviews and respond to negative reviews to understand what went wrong, are some marketing strategies to consider.

Ultimately, there are many different ways to market your workplace, develop your company culture and implement your employer branding strategy. But as there is a lot of room for creativity and no clear-cut formula to employer branding success, there are still employer branding fundamentals we want you to pay attention to.

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